We’re committed to providing an outstanding claims service, minimising stress and disruption in the event of a claim. Our Claims Charter explains what you can expect from us:

• We aim to acknowledge all new claims within 24 hours of notification – or sooner.
• We aim to respond to all correspondence within 3 working days.
• We aim to answer the phone within 3 rings.
• We will keep you up to date with progress.
• We will provide a breakdown of costs paid upon settlement of any claim.
• We will ensure that all team members are qualified to Cert CII level or equivalent.
• Plus we will always value your feedback, and use it to improve our service, as appropriate.