Trust is earned by keeping your promises.
Trust is lost by over-promising and underdelivering.
So you want your campaign's audience to trust you...what do you give them?
- Expertise (demonstrated, for example, by delivering valuable content on your website and via your email marketing)
- Commitment.
Customers must be confident that the brand will have integrity and will act in the best interests of the customer/brand relationship
- Quality
- Value
- Transparency
Don't hide anything that will be found out later
- Creativity
Surprise, charm and inspire your audience
- Control.
Put them in control and you'll hold their attention.
Trusted media.
See also trust, commitment and loyalty
Who is most trusted on social media?