.
Start by reviewing the results of your audit. Use the audit to help you to create an analytics/metrics plan that addresses the difference between your current and the required analytics practice.
.
Your plan should detail:
- What the primary objective is,
- What the MPIs (or KPIs) are,
- How the ‘right’ metrics will be analysed,
- When and how often the analysis should take place,
- How testing should be built into the plan,
- What measures should be prioritised,
- Where the data will come from,
- How Sales and Marketing metrics will be aligned,
- How the analysis will be implemented, and by whom,
- How the metrics will be presented (Spreadsheet, dashboard, marketing automation),
- Who will see the resulting report,
- What decision/actions should happen as a result.
.
The identification of all of these elements will, in turn, highlight what staff training and knowledge is required to ensure that the plan can be implemented successfully.